Sathya Agencies — sathya agencies raising complaint for invoice number agu1299 due improper transaction

Address:

Sathya agencies,G-3 Royal Tower Meyyanur, Bye Pass, Pallapatti, Salem, Tamil Nadu 636004

Hello,

With reference to invoice number agu1299, billed in the name of kavitha k.
I vinoth k, purchased a lg led nano cell tv 55” for 69000inr through credit card on 18th june 2020 around 6.50 pm.

Before the sale, i already enquired about the product 4 days before the purchase and sale executive explained about the zero cost emi and bank cash back and additional offers cash back are explained as per requested by me for icici card.

Yesterday i visited the show room and choose 55” tv from lg nano cell and price quote for 69000inr. And i requested sale person to put under the zero cost emi with cash back and additional offer offered of 10% or 7500inr under icici emi scheme.
And for same sales executive swiped icici card and due to cash limit my card is declined and i request sales executive to check for same offer whether applicable on citi, axis and yes bank.
I request sale executive to check with citi card with whether same offer is available or not. I also insist sale representative whether the same offers are applicable through citi card. He said yes. Then i asked to process the invoice for 69000inr under no cost emi scheme.

After the payment made, the slip is generated.
And on slip i noticed the invoice made for 69000 inr under 15% roi. And emi need to pay monthly was around 500inr extra and also one offer is mentioned like interest wave off in term of cash back around 5733.90 inr.

During the billing i request them for zero cost emi based on that i am supposed to pay 5750 * 12 month = 69000 inr. But the slip is generated with 15%roi, monthly i am now supposed to pay 6227.82 inr which is 477.82 addition in difference on planned emi.
Also i got manufacture cash back of 5733.90. But there is no cash back from bank side in additional.

Immediately after slip generated i asked sale person about the roi emi. He said this was the no cost emi. And same for that i explained the workout on slip. But sale person understood his mistake but unable to accept it. And also tried to contact citi card customer care but operational hour is closed. Then it was about to closing time old store i asked sales representative to hold down with this bill until this clear with citi card customer care. Also sales representative accepted the holding of bill and so product is not received or delivered.

Today 19/6/2020 around 11.30am vistited the showroom for clarification. Before i am visiting the store on 19th i contacted citi card customer care and understood the billing method made and other offer which applicable. Even customer care told the billing is made for 69000 inr at 15% roi and no such offer is provided from bank side. And also they said that there is no no cost emi is provided for multibrand stores.

And i store i contacted manager and few sales head representatives.
Initially they tried to convince me that bill is generated for no cost emi. And then i started explaining the billing method made.

Invoice made for 69000 inr

Sales person offered and requested by me.
No cost emi for 12 months with cash back offered from manufacture and bank (Icici)
So 69000 inr / 12 months = 5750 inr (Monthly emi)
And
Cash back of 10% or 7500 inr maximum from bank side

But actually

Emi monthly need to pay 6227.82 inr per month
So 6227.82 * 12 month = 74733.84 total

Emi supposed to pay monthly 5750 inr and now 6227.82 inr. Difference of 477.82 inr monthly. 477.82 inr * 12 month = 5733.84 inr.
I am paying extra 5733.84 inr in total.
Also from manufacture side they provided the interest waver offer in term of cash back of 5733.90 inr to the lg product.
No cash back offer is provided by bank because this was hidden by sales executive.

After i described all again sales representative argued with me like this is zero cost emi so i contacted manager of the store and manager understood the calculation and he also tried to convince to take product as the amount is processed on card. But when i talk to citi card customer card they mentioned the amount is showing pending and not yet claimed by merchant.
Finally i decided to void the invoice and manager also accepted the cancellation. Regarding the cancellation procedure and reversal of amount to citi card is also explained. He understood and accepted to cancellation.

I am ready to take product. But i can’t burden me with high cost on emi for monthly.
And sales person said all offers are applicable as same like icici then only i decided to go with citi card. If i case of offer not applied i would have wait and brought with icici card itself. If i would have got cash back offer from bank it would have reduced burden like paying almost 1.5 month emi is saved.

So there i now way to accept the mistake from side. As requested me sales person also confirms that’s the same offers are applicable. So the mistake is from sathya agencies end. Also i request within 20 min to hold the bill in case of any mistake i asked sales executive to cancel order and i will make payment via different card. And i said i will buy with icici or axis card which ever bank offer is applicable. Store sales representative also accepted.

So finally i request the manager of sathya agencies, salem to cancel the invoice made and asked to provide arn reference number for amount via card reversal.

I m also writing this issue to bring into consideration for higher person of sathya agencies. If the sales support is done as requested by customer requirement, i would have not wrote or raised an issue. Now this burden me on emi.
Kindly do needful and process the reversal asap