Savn Holidays — not responding mail & phone calls for reservations

I have taken 5 years plan on 05th october, 2017 at moradabad & any how availed one night stay in november, 2018 at ranikhet. Now, i am trying to contact them via email and phone but no body is responding.
The officials who convinced me for the same are mr akash & mr abhishek & their telephone number are also not working besides toll-free number.
Please revert at the earliest convenience.
A k hajelay