Sbfc — Rate of interest on mortgage loan

Mortgage Loan Account:- PR00688895
current rate of interest :-14.57%

As per government mortgage loan has been reduce but SBFC ] finance are not reducing the ROI

loan was taken from DHFL has they have transfer the loan to SBFC & even on email they provided all authority is with SBFC

Even after chasing multiple time SBFC reply we are not authorized person . and replying to Balance transfer so again from start i will have to pay interest on loan .