SBI Life Insurance — Amount deducted as unauthorized transaction

I have made translation of 99900 and with in immediate effect amonut 96450 got debited from my account while paid to SBI LIE INSURANCE. Here is the below translation message

Dear Customer, tx#192212 for Rs96450.04 by SBIDrCARD X2681 at 00007918 on 14Mar21 at 19:41:14. If not done forward this SMS to [protected]/[protected]/[protected] to block card.
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Mar 17, 2021
Updated by Hema Satti
Here is my policy number 1K[protected] and email will be [protected]@gmail.com and you reached me through [protected]
I did not receive any 8 digit code start with 14 could please find the solution how can i get my money refund.

Mar 22, 2021
Updated by Hema Satti
May I know any update regarding my issue. I did not get any response from your side
Complaint comments 

Comments

Dear Hema,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 14, e.g. 14xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care
Hema Satti's [Complaint's author] reply, Mar 17, 2021
Here is my policy number 1K609501610 and email will be [email protected] and you reached me through 9642212438
I did not receive any 8 digit code start with 14 could please find the solution how can i get my money refund.

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