[Resolved] SBI Life Insurance — borivali west branch of sbi life not accepting complaint in writing.

Rolland Britto

from Mumbai, Maharashtra

Address:

400068

The manager mr. Abhay daas. Borivali west branch of sbi life not accepting complaint in writing. Has asked me to submit complaint regarding policy matters to legal department. I went to his office on 28/12/17 at 12.47 noon. Where to give the letter next. As per irda complaint has to be given at the branch.
The complaint is regarding the surrender of the policy of my wife which she was trying from 2015 to surrender but again as expected got fedup. Now she is out of india and has asked me to surrender it. She has given me the power of attorney which again the branch manager refuses to accept saying power of attorney is not acceptable.
He says as per irda she has to be personally present in front of her.
Power of attorney can be used to file affidavits, file declarations, to sell& buy properties, to file suits, etcc — but sbi life does not recognize power of attorney.
Please help. I promise that neither me and my family will ever deal with sbi in any way. Will not even look at a bill board of sbi.

Rolland britto.

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Feb 9, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

State Bank of India [SBI] Customer Care's response Dear Rolland,

We acknowledge your concern. Additionally, it would be great if you could share us your contact details and your wife's policy number on our official email address - [protected]@sbilife.co.in and once mailed then please confirm us here along with your mailing address so that our team can trace your mail and connect with you for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Jan 01, 2018

State Bank of India [SBI] Customer Care's response Dear Rolland,

We are still waiting for you to share your above requested details through an email so that we can connect with you for assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Jan 03, 2018

State Bank of India [SBI] Customer Care's response Dear Rolland,

We have not received your details till date. As per our company policies, we are closing the loop on this post. If in case you wish to re-initiate the conversation please reply us here through an email with requested details. Alternatively, you may also call us on our tollfree number[protected]:00 A.M - 9:00 P.M.)

Thanks & Regards,
SBI Life Insurance - Customer Care