I am writing this mail in reference to the harrasment made by customer care number. I purchased sbi life term plan on 9 may 2020 through your website. The premium amount which was calculated by the system after choosing term plan was paid by me on the same day after uploading documents.
But the day after purchasing policy i have been harrased by customer care executive that we have not received your documents kindly send us again. At their request i submitted the required documents thricely. All the necessary requirements were fulfied by me even the medical which was mandatory for the issuance of the policy was also conducted and report are with you. After the lapse of 42 days yesterday i. E 20-6-20 i got the call from customers care that all formalities are completed but we are unable to issue policy as there is some short of premium.
My question is how the premium is short?
I have paid the full premium as calculated by system on the same day.
This kind of service will only bring bad reputation to the organization. If the premium was short why i was not told at the first time to pay it rather sending my documents and completion of medical test. Why this harrasment was made? Was this information helpful? | 
We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in for us to do the needful.
Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 12, e.g. 12xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.
Thanks & Regards,
SBI Life Insurance - Customer Care