SBI Life Insurance — I am complaining on not getting the surrender value after closing the account#[protected]

Address:Mohali sector 68

I do not get my surrender value after closing my sbi insurance plan.
I have submitted the form on 21February2022 and they told me to refund within 15 days but till today i.e. 16March2022 I didn't get the refund.
Also nobody hear there and giving me the excuse like " i will check" but nobody is serious about this. Really pathetic and annoying experience.
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Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 17, e.g. 17xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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