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SBI Life Insurance

SBI Life Insurance — Maturity amount not paid off

Address:Vijayawada

It's been 40 days after completing maturity date for #[protected] and I have visited the branch in person for 5 times till date and filed a complaint as well. Also I have called customer care many times and got 2 tickets[protected],[protected], however I did not get the maturity amount paid off and am not getting any answer from the branch. They keep on saying the same answer that it is technical issue and it is in process and they did not get any answer from head office even though the complaint escalated.

I have no clue what is happening behind, and am desperately in need of the maturity amount for my personal plans.

I REQUEST YOU TO KINDLY CONSIDER THIS ON PRIORITY AND PROGRESS THE SAME FOR THE AMOUNT PAYOFF.

Kindly revert with an update and an ETA when this can be done.
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Comments

Dear Sambasi,

We regret the inconvenience caused.

Rest assured, we have made a note of your concern and our team will fix this for you.

Please allow us some time to get this checked and update you in this regard.

Appreciate your patience in the interim.

Thanks & Regards,
SBI Life Insurance - Customer Care
Reply
Dear Sir,

According to the update received from our customer support team, we are diligently working on getting in touch with all relevant teams to provide a speedy resolution to your concern.

Please be assured that our support team will contact you soon.

Thanks & Regards,
SBI Life Insurance - Customer Care
Reply
Dear Sir,

With regards to your concern, we wish to inform you that the maturity payout has been processed to your bank account on 22.08.2022.

For any further assistance or clarification please contact us at [protected]@sbilife.co.in

Thanks & Regards,
SBI Life Insurance - Customer Care
Reply

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