SBI Life Insurance — no funds transfer despite surrender of sbi life policy no. 1b[protected]

Address:

New Delhi, Delhi

Dear sir/ma'am,

I am writing yet again to resolve my complaint no. 08981073. This is regarding the surrender of my sbi life policy no. 1b[protected]. I surrendered the policy on 27 march 2018 but still have not received the amount in my account. It has been more than a month that i surrendered the policy and i required the funds. What kind of a shoddy service is this?? Request you to process my amount and not compel me to take harsher steps of going to higher authorities. Rest assured if my complaint is not adhered to i won't be either taking your services in near future neither recommend it to someone else.

The background is such that i took the sbi life policy no. 1b[protected] years back in 2013 and surrendered it this year on 27 march 2018, at the sbi life sant nagar office in new delhi, before its maturity date on 31 march 2018.

Now the sbi representatives tell me that the policy has gone into maturity and nothing much can be done about it. Request you to do the needful. I needed that amount that is why i surrendered the policy. It is my own money and now it is locked for another 15 years.

Request you to look in the matter and get me my money at the soonest.

Thank you.

Regards
Jyoti