SBI Life Insurance — poor communication system by sbi life

Bibekananda Basu

from Thane, Maharashtra

Address:

Thane, Maharashtra, 400601

I wanted to deposit the policy number 1b[protected] dated 25th september at thane unit. The premium was rs.39343/- but we never know that the present premium is now rs.39, 487/-. Hence i could not deposit it. I have to visit another day with another cheque wasting time and money.
Why not the sbi - life inform the customers through mail or sms the exact amount? Or let sbi - life declare that all the customers must carry blank ckeque and to be filled up whatever the counter clerk says.
There should be software to install so that the customers must be informed automatically in well advance.
Thanking you

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Comments

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dear Bibekananda,

We tried calling you on the contact details recorded with us, however we were unable to connect with you. Kindly share your alternate contact details along with suitable time to call you to get it addressed.

Thanks & Regards,
SBI Life Insurance - Customer Care

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dear Bibekananda,

As per your discussion with our official, your query has been addressed. For any further assistance or clarification please contact us at [protected]@sbilife.co.in

Thanks & Regards,
SBI Life Insurance - Customer Care