SBI Life Insurance — Surrender amount not received

Address:

sadar bazar cantt Guna

Dear Concern,

I have taken life insurance policy for my mother name and at the time agent asked me to pay 50k for 5 years and after 5 year you surrender the policy and surrender amount value is approxi 350000. but after 5 year i will asked for surrender amount value that is 263000.
this type of fake commitment done by agent .
and when we asked for surrender the policy and asked for amount then he said we will get this amount within 10 days but today is 19 days.still i am not getting my surrender amount.

even tried to connect cc also they told me amount is transfered on 7th sep. but still i am not recieved my amount.

kindly look this matter asap.
Thanks,
Shashank