SBIcap Securities Ltd. — liquidation of 103 shares

I) purchase of 100 sbi shares on 18th may, 2020 & informed to r. M.

Ii) payment of traded value of rs. 15779.63 @ 157.15 by cheque
No. 283964 through sbi, dhakuria and account no. [protected]
Was debited on 26th may, 2020 i. E. On t+5th day & informed to r. M.
Accordingly.

Iii) received a message from sbi cap securities on 28th may, 2020 that
Nse (Cm) : sbin sold 103 @ 158.75 from krja 025 and taken up the
Matter with r. M requesting for reconciliation of the fund.

Iv) sbi dhakuria branch has confirmed credit of rs. 15779.63 to sbi cap
Account no.[protected] on 26th may 2020 and sent a mail to sbi
Cap securities ltd 29th may, 2020 for immediate reconciliation of the
Fund & then sent the transaction details to relationship manager
Mrs. Baisakhi deb roy and regional head mr. Sandip dutta requesting
Them for proper reconciliation on 1st june, 2020 and again mailed
To deb roy on 2nd june, 2020.

V) mails were sent to level 1 : [protected]@sbicapsec.com level 2:
[protected]@sbicapsec.com & level 3 :[protected]@sbicapsec.com on
5th, 16th; 19th ; 22nd & 29th june, 2020. But received a vague reply on
22nd june, 2020 from [protected]@sbicapsec.com not touching the
Area of my grievances & without furnishing the clarification
Sought for and observed lack of prudent attempt for resolution of
Complaint and settlement of my claim for actual compensation
Of loss due to negligent act and raising the following points for
Resolution.
A) it reveals from the reply that credit takes only 1 or 2 days for
Updation in trading account but in the present case it has taken
10 (Ten) days for updation.

B) credit to your account on 26th may 2020 should have been updated
Within 28th may 2020 but updated on 4th june, 2020 is deliberate
Negligence on your part.

C) why it was done so and who is responsible for this negligent act
Resulting to dispute leading to non-allotment & liquidation of
Share plus penalty.

D) while you could sale 103 shares to comply your rms policy why
You did not purchase my booked share while fund was available in
Trading account.

E) while fund was credited to your account on 26th may, 2020,
Updation was your responsibility but without performing your
Own duty you have liquidated 103 shares from my portfolio credit
And imposed penalty in the name of rms policy ignoring the
Interest of the client is not a fair deal to the client.

It is evident that there can't be any such policy or law which
Provides unilateral protection to one party by damaging fundamental
Interest of another party.
Reluctant attitude and non-action in resolving the dispute
Even after the lapse of more than 45 is totally unfair on your part.

So, you are requested to resolve the complaint & claim by
Immediate settlement of my loss with penalty at the
Earliest without further delay.