[Resolved]  SBM TVS — Under Insurance claim - TN01BM2584 (Vehicle status) - Delivery delay

Mail follow up refer below,

I would like to know what is happening with my bike as it is not yet delivered . First i need a breakup of my insurance claim but there is no response from the surveyor or the showroom. To brief on the issue i met with an accident on 17-Mar-2022 and I’ve raised a claim. The showroom said that it will take a month for the bike delivery. I asked the showroom for an alternative bike as i need it to commute to my office. The showroom said that my bike is in driving condition and asked to take my bike and use it until the parts arrive. Unfortunately i met with another major accident and was hospitalised on 26-Mar-2022. My bike was in police station. I notified the showroom about the second accident and they informed that they will take care of it. Bike was handed over to me from police station when i was discharged from hospital. I’ve submitted all documents and bike to the showroom. Its been two months and i still haven’t got my bike. For the last two months i had to use public and private transport to office which is from Ayanavaram to Sholinganalur. It is not cheap to travel in a cab. I am at loss now and also in FRUSTRATION because of Purchased a bike with SBM-TVS.

1. I need proper explanation as in why my bike delivery is delayed - Whenever visiting workshop simply convinced me with some other problems.

2. I need a clear breakup of my insurance claim - Surveyor yet to be shared

3. I need to know when my bike will be delivered - Target date?

I need all my questions answered in email. I was given multiple false commitments. Now the showroom is trying to corner me for the false commitments and mistakes they made. I believe atleast to this email will get proper response. Either give me new bike or give my bike back to me. Since it is taking longer than usual time and i am at loss. I need compensation from the showroom for my loss if my bike is not delivered on time

Note:
SBM-TVS achieved Customer Annoyance instead of satisfaction.
As many times visited workshop to get delivery. Always came out with empty, making me to think why I Purchased the bike from SBM-TVS.

Note: there no reply at all. False commitments. Customer query not at all solved.
Dealership policy for insurance claim.