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S.Chand Publishing Complaints & Reviews

www.schandpublishing.com

1.2

Updated: Jul 6, 2025

Complaints 96

Resolved

8

Unresolved

88

So far, so good. S.Chand Publishing is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope S.Chand Publishing will keep up the work and continue to help more customers with their concerns even better 🤝

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S.Chand Publishing reviews & complaints page 2

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I got this book just 1 hour before, and i start chapter no. 26 IDENTITIES AND T RATIOS but in starting 7-8 pages i visualise around 2-3 printing mistakes even “+” “-“ mistakes in the identities so I requested you that please make sure about all these facts and i want a urgent reply that what’s your initiative if such mistakes has been found in your publications book

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S.Chand Publishing customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

S.Chand Publishing Customer Care's response Dear Sir,

We request you complaint at our official id and will arrange a revert .

please write at [protected]@schandpublishing.com

Regards,
Info Team

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Please update me regarding the order no. SCHAND/202105/1334, it has been under processing for last 3 days and the dispatch date in unknown.

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S.Chand Publishing Customer Care

Jul 26, 2021

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

Please note the order was dispatched on 3rd June 2021 and delivered on 5th June 2021,

DTDC Z64032734 .

Regards,
Info Team

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When I paid a money to schand. It shows that money has not been received.. That's why I have bought the book else where.. Now it's saying that order has been confirmed... I am unable to cancel it

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Verified Support

Jun 02, 2021

S.Chand Publishing Customer Care's response pls share your order id or payment code at [protected]@schandpublishing.com

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I order my book on 15/5/21.today is 24/5/21, I didn’t get any book delivery. Plz mention the date and call me also . My order number is SCHAND/202105/677

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S.Chand Publishing Customer Care

May 28, 2021

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

We would like to inform you that the order is under process and was delayed due to ongoing lockdown in Delhi NCR .

Incase of any queries feel free to contact us at the toll free number /email id:

[protected]/[protected]@schandpublishing.com

Regards,
Info Team

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This is my order no : 110016,

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S.Chand Publishing Customer Care

May 28, 2021

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

We would like to inform you that the order is under process and was delayed due to ongoing lockdown in Delhi NCR .

Incase of any queries feel free to contact us at the toll free number /email id:

[protected]/[protected]@schandpublishing.com

Regards,
Info Team

S

S.Chand Publishing Customer Care

Jun 2, 2021

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

We would like to inform you that the order has been dispatched on 31st May 2021 by DTDC Courier Z64032344, rest assured it will reach you shortly .

we request you to track it at www.dtdc.com.

Incase of any queries feel free to contact us at the toll free number /email id:

[protected]/[protected]@schandpublishing.com

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My books were ordered on 4th May and I still haven't received my books, I know due to lock down, delivery maybe late, so I at least want to track my order, so I know the location of the package. Please tell me any estimate date of delivery. I have already sent an email regarding this. My order no. is SCHAND/202105/142. And please tell me about how I can track my order.

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S.Chand Publishing Customer Care

May 28, 2021

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

We would like to inform you that due to ongoing lockdown the processing was delayed and now that the book has been dispatched today, you will receive the same within a weeks time .

Incase of any query you may send an email at [protected]@schandpublishing.com.

Regards,
Info Team

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I ordered the H.K. DASS Engineering Mathematics Volume-2 from your online site on 18/04/2021 and made the advance payment of Rs.385.
But till now i.e 02/05/2021 i haven't received my book.
So i request you kindly look into the matter ASAP.Below are my order details-

Order No.SCHAND/202104/599

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S.Chand Publishing Customer Care

May 13, 2021

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

This is with reference to the trail email a we request you to close the complaint as out team has got confirmation that you have received the book after sharing the updated address with courier .

Please find the tracking number once again

Z63250373

Regards,
Info Team

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Address: Vidisha

This is my first order, SCHAND/202104/969
i know there is now covid circumstances but i wish S.chand publcation will deliver fastest like other platforms

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8889866933

Apr 30, 2021

I didn't think about that s chand response time towards his customers may so slow.

S.Chand Publishing Customer Care's response, May 13, 2021

Verified Support

Dear Sir/Madam,

We hope you and your family are in good health!

We would like to inform you due to the ongoing lockdown in Delhi there is a slight delay in delivery of book, but we would like to inform you that the order is under process and will be dispatched tentatively after 17th May 2021, please be rest assured the book dispatch will commence once the lock-down is lifted.

In case of any queries feel free write to [email protected] or contact at the given number :18001031926/7291975264 between Monday to Saturday 9.00 to 6pm.

S

S.Chand Publishing Customer Care

May 3, 2021

Verified Support

Dear Sir/Madam,

We hope you and your family are in good health!

We would like to inform you due to the ongoing lockdown in Delhi there is a slight delay in delivery of book, but we would like to inform you that the order is under process and will be dispatched tentatively after 9th May 2021, please be rest assured the book dispatch will be initiated once the lockdown is lifted.

In case of any queries feel free to contact at the given number :[protected]/[protected] between Monday to Saturday 9.00 to 6pm.

Regards,
Info Team

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I am order the book " Smart Math 5" dated 21/04/21, Now already payment book cost Rs.395 and shipping charge Rs.45, Total payment Rs.440. But not seen status for delivery. Please reply me .My order no- SCHAND/202104/735
Payment ID 917110
Order and payment date April 21, 2021
Time 7.30 am

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S.Chand Publishing Customer Care

Apr 24, 2021

Verified Support

Dear Sir/Madam,

We hope you and your family are in good health!
We would like to inform you due to the ongoing and ongoing lockdown in Delhi there is a slight delay in delivery of book but we would like to inform you that the order is under process and will be dispatched after 27th April 2021, please be rest assured the book will reach you once the lockdown is lifted.
In case of any queries feel free to contact at the given number :[protected]/[protected] between Monday to Friday 9.00 to 6pm.
Regards,
Info Team

S.Chand Publishing Customer Care's response, May 13, 2021

Verified Support

Dear Sir/Madam,

We hope you and your family are in good health!

We would like to inform you due to the ongoing lockdown in Delhi there is a slight delay in delivery of book, but we would like to inform you that the order is under process and will be dispatched tentatively after 17th May 2021, please be rest assured the book dispatch will commence once the lockdown is lifted.

In case of any queries feel free to contact at the given number :18001031926/7291975264 between Monday to Saturday 9.00 to 6pm.

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Address: Selvam Nagar, Vadavalli, Coimbatore

I have ordered a book from your website..

Order number is SCHAND/202104/522

Order date is 16/04/2021 11:03... Full payment Rs 1392.30 done...

The order status showing "Order under processing" for the past 8 days.. I need the book asap.

I have mailed to your mail id also, but no response...

Your early response solicited...

Apr 26, 2021

Complaint marked as Resolved

RECEIVED THE ITEMS TODAY, 26.04.2021 / 4PM THROUGH PROFESSIONAL COURIERS... THANKS FOR S CHAND TEAM... SORRY TO BOTHER YOU DURING THIS DREADFUL COVID PANDEMIC... LET ALL OF US STAY SAFE...

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S.Chand Publishing Customer Care

May 3, 2021

Verified Support

Dear Sir,

We hope you and your family are in good health!

We have reverted on your email id with the final order status.

Incase of any query you may again send email at [protected]@schandpublishing.com

Regards,
Info Team.

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I ordered one book on 11-4-21 n payment also same date ... But still m not receiveing... Since 10 days . So i suggest don't buy from here...Other shopping site u can go thruogh.

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S.Chand Publishing Customer Care

Apr 24, 2021

Verified Support

Dear Sir,

Please share order details to check the status and also please email us your query at [protected]@schandpublishing.com.

Regards,
Info Team

S

S.Chand Publishing Customer Care

Apr 24, 2021

Verified Support

Sir, Please provide the order numbers details or email id to track the order .

we request you to email us at [protected]@schandpublishing.com

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Address: b4 4th floor rajinis Prem Nazir Domain Apartments, no12,Lynwood avenue ,Mahalingapuram, Nungambakkam

I have ordered a book from your website..order number is SCHAND/202104/305
Order date is 09/04/2021 18:04... please send my order status..I need the book asap.
It has been 5 days since I ordered.

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ravina22

Apr 17, 2021

its been more than a week and I have still not received my order. I this it is better to buy from a regular book store than the website. I had also mentioned that I need the book as soon as possible and still they dint bother to take it. The only reason why I purchased it online was because the store was out of stock but promised me it will be available within a week, but could'nt wait that long for the same.

S

S.Chand Publishing Customer Care

Apr 24, 2021

Verified Support

Dear Sir,

we would lkie to inform you that the order was dispatched on 12th April via The Porfessional Courier

[protected] THE PROFESSIONAL COURIER GZB[protected]

we request you to track the same at www.tpc.com.

Incase of further queries please contact us at [protected]or alternatively email us at [protected]@schandpublishing.com.

Regards,
Info Team

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I have ordered a book from your website..order number is[protected]
Order date is 12/03/2021 19:42:46... please send my order status..I need the book asap.
It has been 4 days since I ordered.

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S.Chand Publishing Customer Care

Mar 17, 2021

Verified Support

Dear Customer,

Greeting from S Chand Publishing!

We would like to inform you that your online order no[protected] had dispatched on 15.03.2021 by DTDC Courier, Tracking no D81146364.

Regards
Info Team

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I have ordered 30 days maths wonder book on 10 th March but made payment on 12th March. There is no confirmation regarding order status and delivery date .It is showing that order is under process.
Please look into this.

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S.Chand Publishing Customer Care

Mar 17, 2021

Verified Support

Dear Customer,

Kindly share your order details or mail us on [protected]@schandpublishing.com

Regards
Info Team

S.Chand Publishing Customer Care's response, Apr 14, 2021

Verified Support

Dear Sir/Madam,

Kindly share your order details or mail us on [email protected] or you may call us at 18001031926

Regards,
Info Team.

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I have ordered 2 books zoology for degree students semester 3 and 4 but it is still showing under processing it is very urgent for me to get the order my order no. is #[protected]. Date of order 21/02/2021.

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Feb 24, 2021

Complaint marked as Resolved

The company updated the order status and provided the consignement number.

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S.Chand Publishing Customer Care

Feb 25, 2021

Verified Support

Dear Sir,
Greeting from S Chand Publishing!
As informed yesterday on E-mail and whatsapp, we would like to inform you that the book has dispatched on 22.02.2021 by DTDC courier, Tracking no. D80956428. you can track your order on www.dtdc.in or https://www.dtdc.in/tracking/tracking_results.asp
In case of any queries please feel free to contact at the given numbers :[protected],[protected]
Regards
Info Team

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I have mistakenly placed wrong order with you. I need to cancel my order SCHAND/202012/954 and request you to refund the amount. I have already sent the mail to your ecommerce team but haven't received any response.

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S.Chand Publishing Customer Care

Dec 30, 2020

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

we had received your email on 28th Decmeber at info id and refund has been initiated on 29th Dec 2020, we request you to check your bank account statement in the next 10-12 working days as the refunded amount will be credited back into your account.

Incase of further queries you may reach us at the below given numbers :

[protected]

Regards,
Info Team

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Sir/Madam, I have ordered Financial Accounting By S.N Maheswari on 24th Of DEC 2020. But till now its showing " Order under processing". so olease kindly help me out when i can get my order. Thankyou .

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S.Chand Publishing Customer Care

Dec 30, 2020

Verified Support

Dear Sir,

Greetings from S Chand Publishing!

We would like to inform you that your order is processed on priority and has been dispatched by DTDC courier on 28th December 2020 courier no. D63191899
You can track your order on www.dtdc.in

Regards,
Info Team

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I have ordered Ordinary and PDE by MD Raisinghania from the Schand website on 9th of December 2020. It’s been more than 3 days, my product is still in processing stage. How much time more is required for you?
Why do delay? What’s the point of giving a helpline number if you won’t respond to any of the calls? Such a dissatisfaction service

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S.Chand Publishing Customer Care

Dec 14, 2020

Verified Support

Dear Sir,

As per your emails at our official id([protected]@schandpublishing.com), we have revert with the dispatch details, please note that your online order number SCHAND/202012/230 has been dispatched on 10.12.2020 through THE REGISTERED POST AWB number RU[protected]IN. You can track your order on www.indiapost.gov.in.

Regards,
Info Team

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I have ordered the objective electrical technology by VK mehta on dated!16 Nov 2020.
After the payment the order is not confirmed .
The order no.is SCHAND/202011/472
Please refund my money or confirm my order.
Otherwise I will charge an FIR on owner.
I have attached a photo of payment.

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S.Chand Publishing Customer Care

Nov 20, 2020

Verified Support

Dear Sir,

as per email confirmation to process the order we have dispatched the order on
[protected] viaDTDC COURIER & CARGO LIMITED, tracking id D62472226.

Regards,
Isha

S

S.Chand Publishing Customer Care

Nov 20, 2020

Verified Support

Dear Sir,

This is with reference to the query raised and as per email confirmation to process the order we have dispatched the order on
[protected] viaDTDC COURIER & CARGO LIMITED, tracking id D62472226.

Regards,
Info Team

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I have ordered a book on 30/10/2020 my order number is SCHAND/202010/1407 and paid Rs.465 through UPI but payment not shown in status

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S.Chand Publishing Customer Care

Nov 20, 2020

Verified Support

Dear Sir,

Please find the courier details and the same was dispatched by DTDC courier on 2nd November 2020 courier no. Z49359634 and was delivered on 5th Nov 2020.
You can track your order on www.dtdc.in.

Regards,
Info Team

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