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S.Chand Publishing Complaints & Reviews

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Updated: Jul 6, 2025
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S.Chand Publishing reviews & complaints page 3

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D
debu2007cu
Oct 22, 2020
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Dear sir,
I want to draw your kind attention that I(Debabrata Mukherjee) ordered three 1) elementary economic theory(kk dewett), 2 ) indian economy(gaurav datt), 3) principles of microeconomics(hl ahuja) through net banking payment with reference to the order id - S Chand/202010/1068 made on 22/10/2020 through kotak mahindra payment gateway reference number - [protected] of one thousand three hundred eighty-seven rupees( Rs -1387) .In spite of making the payment and deduction of money from my kotak mahindra bank account(screenshot of the same deduction of the aforesaid money from S.Chand is attached herewith). It is showing that payment not received in your online site. Though i have already paid and money deducted from my kotak mahindra bank account.

So, under these circumstances you are requested to take necessary action in this regard and send my ordered books immediately.
With warm regards,
Debabrata Mukherjee
343/1 criper bye lane south konnagar Hooghly.
West bengal- 712235
Mobile number- [protected]/ [protected]
+3 photos
S.Chand Publishing customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2020
S.Chand Publishing Customer Care's response
Dear Madam,

Greetings from S Chand Publishing!

This is with reference to the trail email regarding the payment made towards online order at our website www.schandpublishing.com and we would like to inform you that the same has not been received by our third party payment portal ccavenue .

Please find the attached document for your reference and we request you to again check with your bank after 24 hours to 48 hours for the credit back in your bank account.

Incase of any query you may call us at the toll free number [protected], alternatively you may email us at the below given email id : [protected]@schandpublishing.com

Regards,
Info Team.

Verified Support
Nov 20, 2020
S.Chand Publishing Customer Care's response
Dear Madam,

Greetings from S Chand Publishing!

Please note that your online order number SCHAND/202010/1068 has been dispatched on 27.10.2020 through THE DTDC COURIERS AWB number D92076236. You can track your order on www.dtdc.com

For any further details please feel free to contact us on the below mentioned numbers.
[protected] / 4261379

Regards,
Info Team
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    D
    Dr V Sankar
    Oct 7, 2020
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    My order id is schand/202010/034 and iam waiting for the order is under processing past 7 days. If you people are taking so much time to just dispatch the product then how iam supposed to get the product within 5-7 working days. So kindly reply to this and dispatch the order. Thank you sir.
    +1 photos
    S.Chand Publishing customer support has been notified about the posted complaint.
    Dear Sir,

    Greetings from S Chand Publishing !

    We had received your order, now it is processed on priority and has been dispatched by The Professional courier on 5th October 2020 courier no. NDA[protected].

    You can track your order on www.tpcindia.com.

    Incase of any queries you may contact at the below given numbers or alternatively you may contact us at the below given email id [protected]@schandpublishing.com :

    [protected]/[protected]

    Regards,
    Info Team
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      H
      Harini Sree Kabhilan
      Aug 25, 2020
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      Sir, i've ordered the book of modern physics by mr. R. Murugeshan and kiruthiga sivaprasath., there were two books with different cost. I have chosen the book with another paperback sir., so i wants 4th o cancel the order & replace the order with my correct reference book.

      Another complaint is about my payment sir. Total cost including delivery charge is rs.401 for me sir., i paid already, the amount have been debited. But the order receipt shows payment unsuccessful & pending. Now how to cancel the order sir?
      S.Chand Publishing customer support has been notified about the posted complaint.
      Dear Sir,

      Please share the order number for your query to understand better alternatively you may email your concern at official email id [protected]@schandpublishing.com.

      Regards,
      Info Team
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        S
        sss2005
        Aug 3, 2020
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        Its been 3 whole months and i have not yet received my package nor have i been updated on the delivery status. If i knew this would take so long i would have never placed this order.

        As a student, my exams have neared and the books are useless if i receive them after my exams... Please do revert me immediately on exactly how long it will take to reach me and kindly provide me with live tracking of the package like how other websites have provided me.
        My order number is schand/202005/1878.
        +2 photos
        S.Chand Publishing customer support has been notified about the posted complaint.
        Verified Support
        Aug 04, 2020
        S.Chand Publishing Customer Care's response
        Dear Sir,

        Greetings from S Chand Publishing!

        This is with reference to the trail email and we would like to inform you that as discussed with customer service representative last week due to ongoing Covid restrictions, the order is under processing till now, we are checking with them and will udpate you within 24 hours the delivery status.

        Regards,
        Info Team
        Verified Support
        Aug 04, 2020
        S.Chand Publishing Customer Care's response
        Dear Sir,

        Greetings from S Chand Publishing!

        This is with reference to the trail email and we would like to inform you that as discussed with customer service representative last week due to ongoing Covid restrictions, the delivery is under processing till now, we have shared the the followup email with you tdy as well.

        Regards,
        Info Team
        Verified Support
        Aug 26, 2020
        S.Chand Publishing Customer Care's response
        Dear Sir,

        Greetings from S Chand Publishing !

        This is with reference to the trail email and we would like to update that the online order was delivered hence we are closing the complaint .

        Incase if further queries you may please contact us at official email id [protected]@schandpublishing.com.

        Regards,
        Info Team
        Aug 30, 2020
        Updated by sss2005
        Good evening..
        I have not recieved the books.

        I would like to get my refund asap. Please tell me the procedures for refund. I do not want the books anymore. Moreover i have not recieved it

        VERY DISSAPPOINTING

        My order number is schand/202005/1878.
        Good evening..
        I have not recieved the books.

        I would like to get my refund asap. Please tell me the procedures for refund. I do not want the books anymore. Moreover i have not recieved it

        VERY DISSAPPOINTING
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          P
          Jul 31, 2020
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          I ordered a book on july 4 by paying ₹640 rupees through online payment and schand confirmed my payment and told that book will be delivered within 7 working days. But it is not delivered till today. They are not even responding to calls. I think they are cheating the public by running a fake e-commerce book website. Please do take action and see that either the book or the payment to get back to me.
          S.Chand Publishing customer support has been notified about the posted complaint.
          Dear Sir,

          Greetings from S Chand Publishing!

          This is with reference to the trail email and we request you to please

          Incas of any queries please write to us at [protected]@schandpublishing.com and alternatively call at [protected].

          Regards,
          Info Team
          Dear Sir,

          Greetings from S Chand Publishing!

          This is with reference to the trail email and we request you to please note that you book was dispatched and notified via email on 9th July 2020 with tracking details, the order has been dispatched via The Professional courier on 7th July 2020 courier no. NDA[protected]. You can track your order on www.tpcindia.com

          Incas of any queries please write to us at [protected]@schandpublishing.com and alternatively call at [protected].

          Regards,
          Info Team
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            S
            sss2005
            Jul 25, 2020
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            I had ordered a set of books on 31st may 2020... Order number schand/202005/1878
            The order status says it is shipped and i have not yet received the package. It's been 2 months since i have placed the order and the mail said that i would receive it by 18th june 2020 but i have not.
            I would like to know when my order will be delivered.
            Thanks
            +2 photos
            S.Chand Publishing customer support has been notified about the posted complaint.
            Verified Support
            Jul 27, 2020
            S.Chand Publishing Customer Care's response
            Dear Sir,

            Please be rest assured we have taken this up with the courier company and the same was dispatched on 18th June due to ongoing lockdown the delivery was delayed .Kindly give us 48 hours to update on delivery status .

            Regards,
            Info Team
            Jul 30, 2020
            Updated by sss2005
            Good Afternoon!
            Its past 72hrs and there is still no update on delivery status :(
            I am disappointed

            Verified Support
            Aug 04, 2020
            S.Chand Publishing Customer Care's response
            Dear Sir,

            Please be rest assured we have taken this up with the courier company and the same was dispatched on 18th June due to ongoing lock-down the delivery was delayed .Please note that we are awaiting revert from the professional courier .We are sharing the latest update via email with courier team.

            Regards,
            Info Team
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              I
              Immature ink
              Jul 12, 2020
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              Its been more than 1 month.. I've not received my refund yet.. Your company has called me earlier a month ago.. And told me that you'll get your refund tomorrow.. But that was just a lie i guess.. I'm here to tell everyone, don't expect to get your books or refund from here.. As i'm highly disappointed with your services. Keep the money now. Enjoy. I'd:- [protected]@gmail.com
              S.Chand Publishing customer support has been notified about the posted complaint.
              Dear Sir,

              We request you to share your order id or order details so that we may get back to you with correct status pr alternatively you may call us at the toll free number [protected].

              Regards,
              Info Team
              My order no is SCHAND/202006/773
              My id is [protected]@gmail.com
              Refund my money.. It's been more than a month..
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                N
                Nabanita Sinha
                Jul 10, 2020
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                Address: COLLEGEPARA, (NEAR A C COLLEGE BOYS HOSTEL), P.O KHARIA

                This is to inform you that an order for the purchase of 4 books namely
                1. S chand icse physics class-ix
                2. S chand icse chemistry class-ix
                3. S chand icse biology class-ix
                4. S chand icse mathematics class-ix.
                The full payment alongwith shipping charges had been paid and the expected delivery date was 5-7 bussiness days but even after passing of 12 days i have not received any material.
                You are requested to look into the matter with urgency and inform to me at the earliest regarding latest status of the consignment.
                +2 photos
                S.Chand Publishing customer support has been notified about the posted complaint.
                Verified Support
                Jul 13, 2020
                S.Chand Publishing Customer Care's response
                Dear Madam,

                As discussed over the phone with customer service team, we have inform that the book was dispatched on 1st July 2020 via DTDC courier, tracking number D91358996 and will be delivered .

                Regards,
                Info Team
                Verified Support
                Aug 04, 2020
                S.Chand Publishing Customer Care's response
                Dear Madam,

                As discussed over the phone with customer service team, we have inform that the book was dispatched on 1st July 2020 via DTDC courier, tracking number D91358996 and has been delivered on 11th July 2020.

                Regards,
                Info Team
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                  A
                  amityuvraj21
                  Jun 29, 2020
                  Apr 6, 2023
                  This thread was updated on Apr 6, 2023
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                  Resolved

                  My order ID is SCHAND/202006/1838 and I am awaiting for the order to be dispatched (order is under verification) since 2 days.

                  If you people are taking so much time to just dispatch the product then how I am supposed to get the product within 5-7 working days?
                  What kind of verification are you doing since 2 days ?

                  And to worsen that, the hopeless helpline number which you have provided is of zero utility. What is the point of providing a helpline number i[censored] have decided to not respond to any calls?

                  Kindly reply to this and dispatch the order ASAP else return the money.
                  Jul 6, 2020
                  Complaint marked as Resolved 
                  I got response from the company customer care ..emails as well as phonecalls, Got the package too !
                  S.Chand Publishing customer support has been notified about the posted complaint.
                  Jun 29, 2020
                  Updated by amityuvraj21
                  My Email ID is [protected]@gmail.com
                  Verified Support
                  Jul 02, 2020
                  S.Chand Publishing Customer Care's response
                  Dear Sir,

                  We have recived your order and dispatched on 30th June 2020 by DTDC courier tracking D91358964.

                  Regards,
                  Info Team
                  Jul 06, 2020
                  Updated by amityuvraj21
                  Got the parcel on 6th July 2020.. Thanks S.Chand publishing Team
                  My order ID is SCHAND/202010/034 and iam waiting for the order is under processing past 7 days. If you people are taking so much time to just dispatch the product then how iam supposed to get the product within 5-7 working days.so kindly reply to this and dispatch the order. thank you sir

                  Order not yet dispatched - Comment #3744445 - Image #0
                  Order not yet dispatched - Comment #3744445 - Image #1
                  My order id : SCHAND/202304/433 and i m waiting for the book since 2 days...kindly dispatch the product soon
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                    T
                    Triyuginath
                    Jun 24, 2020
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                    Address: Near Nausad Chauraha,Gorakhpur

                    I have ordered a book of c programming dated 20-june-2020, schand/202006/1416 but status isn't updated and is showing "delivery under process" from last 4 days. I'm in urgent need of that book. So kindly look into matter and upadte me asap.
                    +1 photos
                    S.Chand Publishing customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from S Chand Publishing!

                    This is with reference to the query and we would like to inform you that we received your payment on 20th June but refund has been initiated due to non availability, we tried to contact you but could not connect .Please rest assured refund will be credited withon 7-10 working days time.

                    Incase of further queries feel free o contact us at the given number [protected] or email us at [protected]@schandpublishing.com

                    Regards,
                    Info Team
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                      M
                      Madhavi vijaykumar
                      Jun 22, 2020
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                      I have ordered mathematics today books for class 6 on june 15 with order no schand/202006/1074. Till now no progress in the order. From the date of order it is showing as order under process. Still in how many days will get the books ordered? Let me know as soon as possible. We have ordered other books from different links. Those books have already reached us. But these books r still under process. What it means?
                      S.Chand Publishing customer support has been notified about the posted complaint.
                      Dear Mam,

                      Please note the book order has been dispatched on[protected] Via the professional Courier, NDA[protected] and will reach you in 5-7 working days time.

                      Regards,
                      Info Team
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                        Mnagpal
                        Jun 22, 2020
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                        I had ordered the book of advanced economic theory by hl ahuja on june 20, 2020 and haven't received any update on the order status. Kindly let me know the expected delivery date for the same..
                        S.Chand Publishing customer support has been notified about the posted complaint.
                        please share your order number and also please send your query at [protected]@schandpublishing.com, or you may call at our toll free number [protected]
                        The order number is A HAND/202006/1451.
                        Order no is. SCHAND/202006/1451
                        Have you received your book? As i was thinking of ordering but not sure about their service
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                          Poojamadaan20
                          Jun 22, 2020
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                          I've ordered botany for degree students on 10th of june. And there's been infinite delay in the delivery.. So, i cancelled my order.. But i haven't received my refund back yet. It's been already more than 10 days.. Kindly gimme my refund back on the recipient no. Mentioned to you.. That is [protected].
                          My i'd - [protected]@gmail.com
                          S.Chand Publishing customer support has been notified about the posted complaint.
                          Dear Madam,

                          Followup is being done with cc avenue team and you are in loop already since 16th June 2020 for refund process..Please refer latest email sent tdy and check your bank account in few days for refund udpation .Rest assured it will be refunded in maximum 7 working days time.

                          Regards,
                          Info Team
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                            sanskriti nagar@1
                            from mumbai, Maharashtra
                            Jun 22, 2020
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                            Resolved

                            I had submitted a complain 4 days back of my book not yet been delivered and it has been 20 days since i ordered it. I want my commerce book as soon as possible. Please see to it my book is delivered as i had done payment already. My order no is schand/202006/713. Please i want my book asap. This is the longest i have waited for a book to get delivered to me.
                            May 29, 2022
                            Complaint marked as Resolved 
                            S.Chand Publishing customer support has been notified about the posted complaint.
                            Dear Madam,

                            As discussed book is being arranged from Chennai branch but due to extended lock down it has not been dispatched till date, we have initiated refund process today and rest assured the amount will be credited within 7-10 working days time .

                            Alternatively you may call the toll free number [protected].

                            Regards,
                            Info Team
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                              NIKHIL KOSE
                              Jun 19, 2020
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                              Address: Delhi

                              I have ordered a book from S Chand Publishing Online on 31/05/2020. The payment has been made and I was supposed to get the book within 5 6 business days. It has been 20 days yet I didn't get the book, my DU exams are starting from 2nd July, I am tensed now.
                              Order no: SCHAND/202005/1867
                              +1 photos
                              S.Chand Publishing customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from S Chand Publishing!

                              Please note the book is not available hence refund has been initiated on11th June 2020, Kindly check you bank account it will be refunded within this week.

                              Regards,
                              Info Team
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                                Pinkylalalaa
                                Jun 18, 2020
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                                I have ordered engineering mathematics-ii book on 12 june2020
                                But still I didnt received my order.and it is still order under verification.please I want my order as soon as possible. My order no.SCHAND/202006/925.
                                +1 photos
                                S.Chand Publishing customer support has been notified about the posted complaint.
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                                  sanskriti nagar@1
                                  from mumbai, Maharashtra
                                  Jun 17, 2020
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                                  I had ordered 12 isc commerce book on 9 th june. It is still showing order under
                                  Processing. My order id is schand/202006/713. Please see too it as i had done online payement for it and i want my book as soon as possible.
                                  S.Chand Publishing customer support has been notified about the posted complaint.
                                  Dear Madam,

                                  As discussed book is being arranged from Chennai branch but due to extended lock down it has not been dispatched till date, we have initiated refund process today and rest assured the amount will be credited within 7-10 working days time .

                                  Alternatively you may call the toll free number [protected].

                                  Regards,
                                  Info Team
                                  Dear Madam,

                                  As discussed book is being arranged from Chennai branch but due to extended lock down it has not been dispatched till date, we have initiated refund process today and rest assured the amount will be credited within 7-10 working days time .

                                  Alternatively you may call the toll free number [protected].

                                  Regards,
                                  Info Team
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                                    Geetikirti Sahoo
                                    Jun 16, 2020
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                                    It has been 18 days since i have ordered a book with order no. Schand/202005/1556 and i have not received it yet. "order under processing" is shown from that day since. When will i receive it? Even you can't deliver then refund my money.
                                    +1 photos
                                    S.Chand Publishing customer support has been notified about the posted complaint.
                                    it delayed due to ongoing lockdown, now it is processed on priority and has been dispatched by DTDC courier on[protected] tracking details D59338564
                                    t delayed due to ongoing lockdown, now it is processed on priority and has been dispatched by DTDC courier on[protected] tracking details D59338564
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                                      Poojamadaan20
                                      Jun 15, 2020
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                                      I had ordered a book botany for degree students bsc 3rd year, order no:- 96304 on 10th of june... But i've not received my order yet. I wanna get my refund back asap now.
                                      S.Chand Publishing customer support has been notified about the posted complaint.
                                      Yes mam, the refund has been initiated today as per your email and will get revert from official email id [protected]@schandpublishing.com
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                                        Geetikirti Sahoo
                                        Jun 15, 2020
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                                        I have not received my order and it has been 18 days since the message "order under processing" has been displayed. When will i receive my order?
                                        S.Chand Publishing customer support has been notified about the posted complaint.
                                        Order no . SCHAND/202005/1556

                                        indefinite delay in delivery - Comment #3692989 - Image #0
                                        it delayed due to ongoing lockdown, now it is processed on priority and has been dispatched by DTDC courier on[protected] tracking details D59338564
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