Dear sir,
I want to draw your kind attention that I(Debabrata Mukherjee) ordered three 1) elementary economic theory(kk dewett), 2 ) indian economy(gaurav datt), 3) principles of microeconomics(hl ahuja) through net banking payment with reference to the order id - S Chand/202010/1068 made on 22/10/2020 through kotak mahindra payment gateway reference number - [protected] of one thousand three hundred eighty-seven rupees( Rs -1387) .In spite of making the payment and deduction of money from my kotak mahindra bank account(screenshot of the same deduction of the aforesaid money from S.Chand is attached herewith). It is showing that payment not received in your online site. Though i have already paid and money deducted from my kotak mahindra bank account.
So, under these circumstances you are requested to take necessary action in this regard and send my ordered books immediately.
With warm regards,
Debabrata Mukherjee
343/1 criper bye lane south konnagar Hooghly.
West bengal- 712235
Mobile number- [protected]/ [protected]
S.Chand Publishing customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2020
S.Chand Publishing Customer Care's response Dear Madam,
Greetings from S Chand Publishing!
This is with reference to the trail email regarding the payment made towards online order at our website www.schandpublishing.com and we would like to inform you that the same has not been received by our third party payment portal ccavenue .
Please find the attached document for your reference and we request you to again check with your bank after 24 hours to 48 hours for the credit back in your bank account.
Incase of any query you may call us at the toll free number [protected], alternatively you may email us at the below given email id : [protected]@schandpublishing.com
Regards,
Info Team.
Verified Support
Nov 20, 2020
S.Chand Publishing Customer Care's response Dear Madam,
Greetings from S Chand Publishing!
Please note that your online order number SCHAND/202010/1068 has been dispatched on 27.10.2020 through THE DTDC COURIERS AWB number D92076236. You can track your order on www.dtdc.com
For any further details please feel free to contact us on the below mentioned numbers.
[protected] / 4261379
Regards,
Info Team
Greetings from S Chand Publishing !
We had received your order, now it is processed on priority and has been dispatched by The Professional courier on 5th October 2020 courier no. NDA[protected].
You can track your order on www.tpcindia.com.
Incase of any queries you may contact at the below given numbers or alternatively you may contact us at the below given email id [protected]@schandpublishing.com :
[protected]/[protected]
Regards,
Info Team