| Address: | Address : B-16, Keshopur Ind. Area, Vikaspuri, New Delhi - 110018, India. | | Website: | screenguards.co.in |
My name is Siju Thomas, and I recently reached out regarding an issue with the Ducati Apple iPhone SE 2020 SCRAMBLER series Genuine Leather Black cover in Black that I ordered from platform. The order, placed on 22/12/2023 with the reference number [protected], was received on the same day through Bluedart courier.
Upon receiving the product, I noticed that it did not meet the expected standards, with the outer layer of the supposed genuine leather peeling off. I promptly raised a complaint with Screen guard India on the same day, and the damaged back cover was collected by a Blue Dart representative on 02/01/2024.
After numerous attempts to address the issue, I received an email from Screen guard India on 15/01/2023, acknowledging the problem and confirming the initiation of a refund. The email stated that the refund, amounting to Rs 1499, would reflect in my reference bank account within 2-3 working days.
Regrettably, it has been over a month since I raised the complaint, and the promised refund has not been credited to my account. I understand from website's policy that refunds are typically processed within 10 working days.
I kindly request your prompt attention to this matter and seek clarification on the delay in processing the refund. Your assistance in resolving this issue at the earliest convenience would be highly appreciated.
My Contact Number [protected]
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We would like to acknowledge you that we have already refunded the amount in your given bank account. Please re-check you might have received the payment by the name of "ZIBBRI INDIA".
For any further assistance, please call / WhatsApp us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).
Kind regards,
Screen Guards India