Seagate — Expansion hdd free data rescue service and we are going to ask they said customer wants claim then extra pay for service

Address:

seagate authorised service center and inspirisys solutions limited

Sir

Please inform you im bought Seagate expansion hdd and regular usage after usage it doesnt shows in desktop. as per the customer executive guildelines im visited nearest authroised service centre for claim data rescue service and they said customer wants to pay extra service charges and even they provided 3 years free data rescue services.

wheres is the value of free service and why are they provided even their website also.