Seagate — external hard disk is not responding & a sound is coming from the hard disk

Address:	sai dham colony chilkiya ramnagar nainital, Gaurav Travel Solution, Barabanki, Uttar Pradesh, 244715
Website:	www.corbettsafari.org

Dear Team Seagat
Need quick response.
i have an major issue about Hard disk, its not woking and a beep sound is coming from device. I have already registered complaint on 22/05/19 @ 7:26 am.The case number was 09829549. problem is still same. Please do the needful.
Its really very disappointing.
serial no. is - NA9DZ3GZ

Regards
Himanshu Tiruwa