Shadowfax Courier — Complaint about riders behaviour

Address: PUNE

Website: [email protected]

Tracking ID: R[protected]FIO

This is the second time I have faced this issue with the same courier rider.

On the second pickup attempt, I was not personally available at home. However, I clearly requested the rider to visit my home address and collect the parcel. Despite my request, the rider refused to go to the pickup location and instead cancelled the pickup without making any effort to collect the parcel.

If I had requested a home pickup, it was the rider's responsibility to visit the provided address and collect the shipment. Refusing to collect the parcel and cancelling the pickup without a valid reason is completely unacceptable and unprofessional.

I request you to:

Investigate the rider's irresponsible behaviour.

Take appropriate action against the concerned rider.

Arrange a fresh pickup through another rider.

Ensure that the pickup is not cancelled again without a valid reason.

Please understand that I did not refuse the pickup. I only requested the rider to collect the parcel from my home while I was away.