Shalby Hospitals — inefficient/ rude behavior of staff shalby hospitals surat

Address:	Surat, Gujarat, 395009
Website:	www.shalby.org

Inefficient and rude staff. There is list of incidents i want to highlight about the hospital. When admitting my mom to icu, they misplaced her name with other patients name and the other patient's name went to the doctor for attending. Correcting that mistake took time. At night 11:15 pm their staff called my father who was sleeping there that patient is shifted to the 4th floor from the 2nd floor of icu. When father went there in a hurry (Half sleepy) they said there is no patient by that name so he went back to the 2nd floor to confirm and the staff simply replied it was his mistake. Day after when my mom needed to shift from icu to general they kept on sending us on different floors for 2-3 rounds trips which were very inconvenient and lack of process/communication. Apart from all that very bad experience was from lady outside icu who was very loud/rude and ready to fight all time. Please tell her to be nice to people and not raise voice in all things or shout at relatives of patient.