Shama Sardar Travels — The worst travels ever seen

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The worst experience I ever had. On Dec 13th 2015 Sunday, I have booked Shama Sardar Travels from Krishnagiri to Chennai by boarding at 5:30 PM, as all the travels are sold out, I am left only with this travels. Here it starts, They don't have a proper boarding point, we were waiting in a Toll Gate, on the open road, not a shade or a place to sit. It was 4 hour late, and not a proper commitment from the Travels source. Every time I called, got an irresponsible comment "Bus will be there in 30 mins". Above all that they did not pick us, despite frequent remainder to the driver that we are waiting. They went right past us. Reason we found out is that they have sold our seats to someone else. We chased about 10 KM and caught the bus to board it. After half an hour of quarrel with the driver and the attendant, they provided our seats and the other passenger who has taken our seats were let to set with the driver. Why does Redbus still encourage these kind of travels, don't Redbus realize that these travels shatter the customer's trust they have on you!