Shantee Homes Realty Llp — Refund of booking amount

Address:	Ground Floor, Shreenath Bhavan, 60 Feet Road, Near Indu Hospital K.T.Village, Off, Ambadi Rd, Vasai-Virar, Maharashtra 401202
Website:	www.shanteehomes.com/spanish-villa-naigaon

We had booked 2 villas in Spanish Villa, Vasai E project with Shantee Realty & Life Space on 16th November 2020. Before paying the booking amount of 2 lacs, 1 lac for each villa, we had researched and inquired about all our questions and doubts.

We had asked their salesperson Anupama and their other office staff about the possibility of an Indian toilet built instead of western keeping in mind the elderly at home. The team (Anupama and her colleagues) sitting at their Chinchoti site office, had promptly agreed to abide by this and a couple of other minor requirements. We were told that after 1 month of booking the villas, we need to write an application to the engineer in charge and request for the changes required.

Only after receiving this confirmation, we paid 2 lacs as the booking amount.

After a month when we went to their other office in Sargam Residency where we were asked to submit the application, the office person Mr. Dinesh Pal casually told us that if we make any changes it will lead to a lifetime problem of leakage.

Shocked at this revelation, we instantly decided to cancel the booking and were appalled as to why we were given incorrect information before and at the time of the booking. He mentioned he has been in the construction business for many years and has seen numerous such cases wherein if there are changes made to the drainage system, there will always arise a leakage problem and will sustain for life.

Dinesh Pal suggested we go to the site office and get this clarified. The people at the site office denied any such complications and spoke very indecently when we asked about the cancellation. We again went to Dinesh Pal and this time he too went back on his words. He said he had said there may be complications not necessary that there will be so don't worry and go ahead and buy the property. We obviously didn't want to risk buying 2 villas at a total cost of 80 lacs and then deal with leakage problems so we denied his NEW suggestion. He said we will need to write an email if we wish to cancel to which we agree and sent an email on 28th Dec 2020.

On 3rd Jan 2021, we received an email from Ashwin Dubey as below:

"Your application has been rejected as you have told us that you are unable to arrange the payment. As your flat was supposed to be sold, but unfortunately you have not received the full payment of your sold flat.
As per your application commitment you have failed to make the payment for the applied Two Villas.

Mr. Dinesh has agreed for the changes as per your requirement of Indian Toilet but you have cancelled the deal with your own wish.

We have suffered losses as you failed to make the payment and suddenly cancelled the deal.

Cancellation procedure is as per your application. Kindly note the same."

This means that we they will deduct a total of Rs.50, 000 and return only the Rs.1, 50, 000 after 12 months!

We were shocked and upset at this unprofessional and cheating attitude of Shantee homes.

It's been10 months now and we have been calling and chasing and visiting their offices only to not get any response.

The booking was done by me, Sheetal Ram Singh, an ex-nurse who has served in the government office for 40 years and is now getting cheated like this.

Please help.