[Resolved]  Sharanam Green Resort, Calangute , Goa — Refund of Hotel Rent as the Room given was not as agreed

Address:

North Goa, Goa

I stayed in Sharanam Green Resort, Calangute, Goa for Rs 3000 /day for two nights from 28 Feb 2014 - 2nd Mar 2014. The booking was done for an AC room. The room I got had the AC switch + Geyser switch and the Bathroom light all in one switch. The AC was direct and there was no temperature controller .So when you go to the bath room for a bath, you have to put the AC also, so after a hot water bath you land into a chilled room. The same day I asked the hotel management to change the room or give me a refund so that I can look for another room in another hotel. My family fell sick as the AC had to be used in the room, when somebody has to visit the bathroom . It was a lot of inconvenience to my family and we could not enjoy the holidays after spending so much. The hotel management kept silent on my request and when I checked out I asked for refund of the payment for two nights, but they refused. There was also other issues in the room, but so not important, as the hotel room was next to the kitchen exhaust, so through out the day there was a hum noise in the room .