Sharekhan — Account KYC not updated

I am Satish Chalke ( Customer Id - 971759). My demat account became dormant since it was inactive for more than a year. I submitted all the details required to unlock the account to the regional office here in Nasik. My DP profile has been updated with new email Id, bank account and phone number but the KYC details appears to be old. I tried calling customer care several times but not received a single answer. Also I am unable to get any help from the RM as well. Please resolve this issue at the earliest