[Resolved]  Sharekhan — bad service, system loop, diverting the case, no resolve

Address:Jodhpur, Rajasthan, 342005

I met with breach of trust repeatedly by the staff. The co. Official have forged with my demat account. My shares are missing. I made a request for transfer of remaining shares from my account, but the company official is tactically postponing the job since 1.5 years. The co. Has performed all manipulation to overdo my complaint, by occupying my signed slips of inter depository slips and demat slips through the agent bhagwan. Last year, bhagwan told that he'd perform the transfer of shares after receiving an investment from my side. He postponed the job even after my submission for investment. And when i claimed for my signed slips that were given to him, he said he tore them, misplaced them as they were useless. Again this year, he seeks for my referral for an investor in lieu of pending stock transfer job.in this way the agent is lured with selfish interest and not providing the timely service. I visited the office to complain for him. The other staff says there lies no terms in transferring the shares. Recently, the agent now diverted my case to other official gajendra, who levied service charges etc. And asked me to first pay them. This all sound fishy to me. The sharekhan pvt ltd has adopted all measures to dupe a customer. Also the rental charges levied on my lifetime free demat category account are inappropriate. And the service charges imposed on me is in fact never provided by the company in last 9 years. Their stealing of my shares and demat slips has brought huge financial loss to me. I've lost my faith in business company.
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Mar 10, 2019
Complaint marked as Resolved 
Sharekhan customer support has been notified about the posted complaint.
Feb 06, 2019
Updated by PriyankaSethi
The customer support dept. sits in Mumbai. they say that I sold my shares in two trades ( in APRIL and AUGUST)- when in fact I didn't sold the 2 MRF shares. The Company has taken wrong advantage of attorney, the Co. has adopted fraudulent methods to own my shares worth Rupees 1.8 Lakhs.
Feb 06, 2019
Updated by PriyankaSethi
without bringing to my knowledge, they changed my account category, plan and hiked the brokerage charges of my dormant account. They keep the customer in dark. There response and service are not upto the mark. Their way of dealing a customer has caused mental trauma and harassment to me.

I finally put this request with deep faith on Indian Judiciary. I request for your help to resolve the dispute, take serious action against the culprit and compensation towards mental trauma and inconvenience caused to me.

Thanking you
Verified Support
Feb 07, 2019
Sharekhan Customer Care's response
Hi Priyanka! Allow us a chance to assist you. Please share your contact number or customer ID here, we'll surely connect to help you accordingly.
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    +91 22 3970 7500 (Customer Service)
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