[Resolved]  Sharekhan — behaviour of staff of share khan employees... noida branch contact no[protected].. mr virender.. and his senior/colleague

Dear sir,

my client id is 1660346 i have to lodge complaint against branch head and poor service of branch administrative work.
I have visited your rajkot branch personally for closer of my dmat and trading account.Before visiting branch i have telephonically taken permission and fix appointment with branch head mr malay popat, he informed me to come at branch. I had visited branch after 9.30. Branch head not come in the branch i had contacted to near by receiption counter and requested to shri nishikbhai to closed account. He gave me a form for closer of the account. After i have completed dully filled the closer form, handed over the form. He wastted some time and after some minute again i request for procedure. I have also requested that when mr malay popat will come?. He told me that he is not arrived and i dont know when he will come. He gave me two statements and inform me to contact to some one who is sitting in 2nd chamber. I request him that i want to transfer my shares lying in dp to msfl at rajkot will that mr will do . He told me that i should speek like that in advance, now you fill another form and he gave me another form to fill. I just at a glance seen that form i surprise that it was same form that was earlier given me. I told that this is same form. He insist to filled it again. Though there was not misbehavair or rood behavier but also not polite tone i feel it was intruction like i am his subordinate, i have handed over the second form to him he instructed to contact mr pramesh shah in 1st chamber. I accordingly have to contact to shri pramesh. He request to wait until shri malaybhai come. I had informed him that i have already talk with mr malay popat regarding closing of ac. He tried to help me with mr nishik makwana but shri nikish has not supporte him. I had requested all other any documents require for the procedure i will send somebody to complete formality/ mean while mr popat came i have tried to approach him but he was busy in his chamber, and did not take interest to call me in his chamber

i have to complaint that knowing that i was comming from 220 kms distance mr malay did not attend office even after fixing the appointment. I heard wording regarding br head late comming from your office i would not quote here, even after attaining branch i feel he did care to attend me.I feel insulted also he did not take interest to solve request.
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Now, i turned to mr nikish for completing my request, he has intructed twice to go 1st chamber and 2nd chamber to follow up my request. I have to complaint that his behavaiour like i. Am your sub staff and instructions were like that to go in your branch office premises here and there?

in the past i have so many times requested to mr malay on phone as well as through [protected] and through emails that i am not providing proper service. But i feel that mr malay has only telephonically talk gently but did not take follow up or interest whether i am getting proper service or not?

i have further again complaint with mr malay that he did not respond my request through telephonically also regaridng reducing my brokerage as i wish to growth my vollume in trading here i have also informed that my mr kiritkumar shantilal bagdai mob no [protected] trading code kirit260 has opened account with your ahmedabad branch recently at lowest broker rate.You may check the transactions but mr popat did not take interest in this matter even though i am your client since last three years. And going to increase trading volume. As my mr bagdai has been retired and reced retirement fund and will help me and guide me in trading and investment,

i am really not satisfied with customer service. Earlier i have mentioned in email and telephonic talk with your co[s call from bombay" that show me any outgoing call to me from mobile of your brnah head mr malay when i had request to get me guidance for trading and contract note " . I regret to write that co has allowed such poor customer service and not help me to get good service. I am not expecting best service but i did receive poor servicee., , ,
let me quote one incident that some of your executive has traded throug my client id and loss was debited in my account. I took it lightly as human error but mr malay has not phoned as a any courtsey call.

I want to quit reasoning as above poor and insulting attitude to me.

Let me draw your kind attention that angle broking of rajkot shri hiren has contacted me to open demat and trading account at the lowest rate brokerate .01 pais intraday and .10paise for delivery base plus life time demat charges free and also promised me to provide advisore to guide and here totally contraversy i have seen, i have to beg for service i have visited the branch. Opening of the account with similing face and 2nd time i have visited and there after closing procedure i had to work as peon.

With regards
kanakaben bagdai

Despite expressing interest in trading no iniative was made the firm barring a few phone calls made to le personally... Extremely disappointed by the irresponsible nature