Sharekhan — Irresponsible customer service

Address:

Kanjurmarg mumbai

My demat and trading account with Sharekhan is 20333437 and 1464653. I have joined a firm in risk division and basis their compliance i have to close all my trading and demat accounts. I have been in touch with the RM of Sharekhan since 25th September 2020 regarding this. i do not have any shares in sharekhan demat and have 4 IFCI lock in bonds only.Since the bonds are under lock in they refused to close my account. i then spoke to deposirtory of IFCI and they gave me time till 31st December to exit the bonds.

However since then i have been in touch with your RM almost every day to get my address updated and get a new DIS issued to my address to help me exit the bonds. However it is very disheartening to say that the customer service is very bad at Sharekhan. they take almost 20 days to revert on anything. 5 to 6 days are gone in just understanding the process for simple processes like address updation and DIS issuance. now i am tired because even after checking and verifying my documents and having couriered all the documents to your office and following up every day saying its urgent the ops at the last moment is saying that they are rejecting my application. This process can go on for a year and had it been any other time i would not have complained.

But even after telling the RM and sending mails to customer care saying my job is at stake they refused to help me and do anything.

Request to please transfer my lock in bonds to my employer's preferred broker and close the account. I can't follow up with the customer care or RM any more.