[Resolved] Sharekhan — new website

Govind Sowani

from Bengaluru, Karnataka

Address:

Vishnu Galli, Tasgaon, ----, Sangli, Maharashtra, 416312

It is learnt that you are going to close your old website and it will be compulsory for us to use your new website. We are well conversant with the old website which provide all information we need. The new website is not so easy and we fail to use and understand the same. We request you to continue the old website along with new one, else we shall have to think otherwise.
I am your customer for last 20 years or so. I have remained with you even though your brokerage rates are higher than that of a few other brokers.
If you compel us to use your new website it will be troublesome for us. Hence the request.

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Aug 12, 2019

Complaint marked as Resolved

Sharekhan customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

Sharekhan Customer Care's response Hi Govind! We truly value your loyalty towards us & really appreciate your honesty. While we completely understand that you're facing issues with our website, we would really want you explain the problems and share a few snippets of the same. It will help us deliver better trading experience. Alternatively, you can share your customer ID and contact number so that we can get on a call to discuss this.