[Resolved]  Sharekhan — no response from sharekhan

Address:

110032

I have a sharekhan trading account which i didn't used from last one year, i ahev sent multiple emails to [protected]@sharekhan.com however haven't heard anything back yet.

While i contacted live chat (Customer care) following are the response, also customer care number provided by support team kept me in queue for about 40 minutes and then i just disconnected:
—
Nitin nirman
I need your immediate help

Swati
Sir this chat window is for account opening process if you have any query regarding account opening we will definitely help you through this chat.

Kindly mail your query along with your contact number on our mail id : [protected]@sharekhan.com
Nitin nirman
I ahve done it twice

But haven't heard anything until today

And received an email from sebi

Yesterday

Swati
You can also contact our customer service cell on[protected] |[protected] from monday to friday between 8.00 am to 7.00 pm and on saturdays from 9.30 am to 4.00pm.
Nitin nirman
Aren't you customer support? I am surprised
Swati
Sir you can contact them.

Thanks for chatting with sharekhan.
Have a nice day.
—

Is there any way from which i can get rid of this mess please