Sharekhan — Nominee Details Not Updated for customer id 1820120

Address:

Mumbai City, Maharashtra, 400028

I have demat account with Sharekhan with customer id 1820120. Three weeks back (around Jan 11, 2017), I had submitted all documents to them about making my mother the nominee of my account. I submitted the documents through their employee Sushant Shinde. Till now nominee details have not been updated. When I called up their customer care today (Feb 2, 2017), they said no nominee updation request has been received. Are these guys really serious about customer service and convenience or is this entire set up of theirs a completely inefficient uncoordinated farce? A completely lackadaisical service. Looks like their customer can never sit down in peace with the assurance that requests would be fulfilled.