[Resolved] Sharekhan — regarding mismatch amount being shown against hold value in dp/sr report and bill summary page

kapil1405

from Delhi, Delhi

Address:	Mathura, Uttar Pradesh, 281204
Website:	strade.sharekhan.com

It is to bring to your kind notice that in my sharekhan trading account (Name : kapil agrawal, client code:1669757 branch id:115), it shows a difference against hold value in dp a/c report and bill summary page. I had called customer support regarding this, and it was conveyed that there are some taxes which are being levied on that but are not being shown. However, when same was queried with my relationship manager, it has been conveyed that there is some technical issue, which needs to be addressed to the concerned team.

Now, here my main concern is, in both screens there is a difference of 31 paisa (Hold value in dp a/c 216.34 - value in bill summary 216.03 = 31 paisa). If it is affecting balance of my bank account, it may please be resolved. Also, if any such instances were there which have gone unnoticed earlier may be taken care.

For reference i have attached the screenshot of both the screens.

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Oct 12, 2017

Complaint marked as Resolved

Sharekhan customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

Sharekhan Customer Care's response Hi Kapil, we sent an email to you on 28th August 2017 which explains the breakup of the amounts charged. Please do get back to us if there is anything else we could assist you with.