[Resolved]  Sharekhan — sharekhan system glitch - causing incorrect charges and blocked my total invested money

Address:

B/406, ganesh krupa bulding, sarvoday paradise, behind balaji hospital, Mira bhayander road, Mira road E, Thane, Maharashtra, 401107

I recently got to know that all my account money is blocked and cannot be used for trading. I bought 4500 shares of sbin on 10th oct and sold 2500 quantity on friday. According to that, 2000 sbin share still needs to be present in my account. When inquired, i was told that there was intra day transactions (Buy/sell) due to which my 2000 sbin shares are in unsettled status and later found to be short sell.

First of all i dont understand what my delivery shares has to do with my intraday transactions.
Second, how my normal sell transaction became short sell.
Thirdly why my shares are not visible in my account.

14th oct i got to know that 500 quantiy of sbin share will be added to my account as per t+2 policy which is still not added. Today i came to know that my account is showing in minus -2.7 lakhs for which i will be charged but i have no shares in my account. Also i don't know at what price i will be getting sbin shares.

Now i need to know who will be taking responsibility of this big production defect occured with your system. Because as a customer, i am not suppose to do anything with your system issues. If my fully executed shares are going into short/ unsettled status then it should be sharekhan who should be taking responsibility about this.

Things to be looked upon:-
1 invaid charges added on my account.
2 from last 2 working days my total amount which is around 3.5-4 lakhs is blocked. This should be answered by sharekhan

My email id : [protected]@yahoo.com