Sharekhan — Threatening behavior by Mr Gajendra of Jodhpur Branch

I am writing on behalf of my mother who holds a demat account with Sharekhan.
Straight Away starting with my experiences, it is worst ever with any customer relationship manager. The services are pathetic. Mr Gajender who is currently heading Jodhpur Branch as the original branch manager is on leave.
He is threatening the customers, in this case it's me, over phone calls if at all he answers them.
I personally called him up 3-4 times on landline number and they are not resolving the issue. I wanted the Jodhpur team to update my kyc and sell out the available stocks and close the account. The account was dormant till last year. This year I activated the account, paid all the maintenance charges for 5 years and updated the kyc. After that I have done 5-6 transactions with updated mobile and kyc. Now due to some system issue, it is not updating details online and showing to contact the local branch. I am not able to do any transactions in my demat account. The details of demat account are attached as screenshots. All the kyc details have been updated online and verified. My father physically went to the local Jodhpur Branch and gave all the required details.
When my old father contacted the local branch, the response of the team was pathetic, disappointing and threatening. None of the team is ready to help and they are telling only Mr Gajendra can help. He is such a hell of a rude and impolite threatening person.
Request the team to take strict action against the Jodhpur team and educate them how to talk to the customers who are paying money on which the team is earning salary.
This is a real harresment of the customers by the Jodhpur Branch.
Branch code is 026.
I hope some strict actions should be taken against the ill mannered, rude and impolite team members who are threatening the customers on phone calls. This is a case of denial of services, blocking customer money, mental harresment and threatning to the customers.