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[Resolved]  Sharekhan — Unable to Access Sharekhan Account resulting in Financial Loss

[ Client ID - 2191333 ]

For the past few weeks, I have made a number of attempts to reach out to Sharekhan support for fixing a technical glitch at Sharekhan Portal which is restricting me access to my Sharekhan account. Due to some unknown reasons Sharekhan portal has stopped sending OTP to my registered mobile number and hence I’m unable to log into my Sharekhan account or even regenerate my new password. Due to this issue, I’m unable to buy or sell stocks via my account which is causing me financial losses.

I have made several attempts to reach out to Sharekhan both via Calls and eMails but the support team is not interested to resolve the issue and now have stopped connecting. The last email i sent was dated 24th November'21 and before I had a telephonic discussion with a customer support who promised to resolve this issue within 24 hrs. Further, I have also registered my complaint with the Relationship Manager but still the problem is not resolved. It’s almost a month and till date I haven’t got access to my account and due to which I’m incurring financial loss everyday.

I demand this issue to be fixed immediately so that I can access my account and conduct necessary transactions. Further, I want Sharekhan to compensate for the loss that I incurred due to their failure to respond within a stipulated deadline and resolve their technical glitch within time resulting in financial loss at my end.

Currently, I'm completely helpless and I cant do anything as I have no access to my own account.
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Jan 11, 2022
Complaint marked as Resolved 
Sharekhan customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2021
Sharekhan Customer Care's response
Hi, request you to drop a mail on [protected]@sharekhan.com along with your customer details so that we can investigate it and do the needful.
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Comments

I have Done all Requirements. Escalated to the Highest Managers but Yet its NOT SOLVED. Everyone Gets back with the Same Response, "There's Something Wrong with Your SIM or Mobile Device" and I'm Now totally Frustrated with this Lack of Support from SHAREKHAN.

Note : Though the CUSTOMER ID is Provided in the initial Complaint, Yet these ### ask for all these Information again and again and to be Forwarded to a Multiple eMail IDs. I'm Tired of this ###.

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    +91 22 3970 7500 (Customer Service)
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