[Resolved] Sharekhan — unhelpful customer service and complicate ledger balance wrongly debited amount

paro1979

from Kolkata, West Bengal

Address:

North 24 Parganas, West Bengal, 700110

I have been getting frustrated since i opened my sher khan trading a/c. Customer care number executives are not helpful enough. They can't make you understand the complicated ledger balance. Moreover i have been charged twice for the nse to mf transfer whereas i have only done the trainsfer once. I am still waiting to hear from them. I am helpless, frustrated and my a/c is showing a negative balance and no one is being able to explain why. Now i believe they are cheating the customers.

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Feb 9, 2018

Complaint marked as Resolved

Sharekhan customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Sharekhan Customer Care's response Hi! We're sorry for the inconvenience. Please share your contact number/customer ID and we'll call you back.

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Comments

amitswara

from Pune, Maharashtra

I have purchase urja global share @ bse @ 9.93 on 11.01.2017 and the same price is debited to my account but when i am logine my account, nse price shown as the market price .

I have not received proper response from aund branch and the person who working named omkaer is very arrogant.

Thanks and regards
amit jadhav
[protected]

Sharekhan Customer Care's response, Feb 1, 2018

Verified Support

Hi Amit, as per our discussion on call, we hope we've been able to clarify your queries with regards to the display of portfolio report. Do contact us in case of any query. Thank you and have a nice day ahead!