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Sharekhan — Withdrawal request not procesed/Poor customer services

I placed request for cash withdrawal
in the morning post which I kept on following with my RM Sunny Soni till late night as I was in very urgent need of funds but that felloe gentlemen did not bother to revert at all and funds nit received in my account despite of his confirmation in the morning and my EMI got returned due to which I will have to pay late fee/Penal interest and emi return charges.
Pl inform who us responsible for it? Why should not I approach to consumer forum for delay in releasing the payment? Why your staff never revert back and it also happened in the past and I had to escalate the issue for change in RM but I only got assurance that it won't happen again but still no improvement.
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    Sharekhan
    Customer Care Service
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    Sharekhan Phone
    +91 22 3970 7500 (Customer Service)
    +91 22 6115 1111 (Customer Service)
    +91 22 3970 8090 (Commodity)
    Sharekhan Address
    Lodha iThink Techno Campus, 10th Floor, Beta Building, Kanjurmarg (East), Mumbai, Maharashtra, India - 400042
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