Sharp India — Ac not working

Address:

122018

Hi,

As you can read the subject, my mail is for the after sales service from sharp, yes i'm f#$#g pissed of with your big big claims at the time of purchase and whereas the reality is totally different.

To cut the complaint short. Yes i'm one of the victim who trusted the japanese brand sharp, well you can't say anything to these japanese as they are not so disorganized or cheat atleast to their own country and their citizen.

On every unfortunate month of august of year 2015 i bought 2 sharp acs assuming it's japanese technology and since our childhood we are told their products and good and stay long unlike chinese.

Well the image which was build for japanese product did not last long, the very first day we faced the problem of cooling, hence we complained to the dealer regarding the same, hence within two days it was rectified. Unfortunately we used that ac for a month or two after that there was no need to use the same as because of climate. Well this year again after winters when we thought o[censored]sing the ac again the same problem was there. Hence we called the dealer again and hence they gave us prompt service within 48 hrs. We were told there is no big problem just normal cleaning and service is due. Where as there was no need because we hardly used that ac in the previous season, anyhow the service was done and we were assured that you can enjoy the cool air by this japanese product.

But we faced the same problem of display message of -2 and 14 blinking of the screen of ac indoor, hence i called customer care no. Of sharp. Again the another engineer came after 24 hrs. Now we where told 'sir there was some wireing problem hence if fixed that and if again this happen, then please let me know' same night again ac worked for 13 to 14 mins and started showing the same message. Hence we told the same engineer about that, now he told us sir this is the problem of external device and the pcb is not working properly, hence i will put complaint on your behalf and within 2-3 or max 4 working day the part will come. Well i told him that this ac belongs to my kids room hence please rectify this problem asap.

2 - 3 - 4 days and week gone there was no sign of pcb, again i called the same engineer, then he gave me his senior no. As father of 2 small kid had to keep the seniority and ego aside and again beg to another chap to arrange the part he told me to wait for 2 more days. Now its 2 weeks and there is no sign of this part.

Well let me tell you if you people can't arrange this small part then please exchange my both acs without any further delay.

You can call me any time @[protected] | vibhav tandon

Definitely you can access my details from my mobile number hence i don't care to provide the serial no. Of my acs.


Unfortunately your customer


Vibhav tandon