[Resolved]  Sharp India — Air conditioner not repaired for more than 3 months

Address: 576104

Website: Sharpindia

This is mamta anil shetty from manipal, karnataka and this email is regarding the
Replacement of one of our sharp a/c compressor units which was not working
And which should have been replaced a long time ago.

Our a/c stopped working around 3.5 months ago and we registered a complaint on feb 14 2017, complaint no 2207144
Regarding the same. The technicians visited and checked the unit and
Figured out that the compressor is not working and later on they said they
Have sent the details to the head office.
The compressor unit is under warranty and they are supposed to replace the
Compressor free of cost.

We didn't hear anything from the local office or the head office for almost a month. And after numerous phone calls and emails i got to contact one mr. Chandrashekar from their bangalore head office, who helped me contact a few other people from different head offices across the country. After several email communications and text messages we finally got a confirmation from one mr. Ajay razdan from their chennai head office that we are going to receive the part in one week time.

It's been one month since then and we haven't recd any compressor yet. We got a msg from the dealers that the part has been delivered but we are yet to receive anything.

It's so hot and humid over here and it's hard for us to manage without the
A/c. We have spent this
4 months of summer miserably without the air-condition working and the people from the company are least bothered about our woes.

Bottom line here is that the company doesn't want to provide the parts to the consumer which comes under warranty for free. They are trying to rip the customer off by giving false details or delaying their service or sending the product. They are making the customer pay for the product which the customer is supposed to get free of cost..

Through this email we are bringing into attention of the company regarding the ordeal the consumer has to go through because of the inefficient costumer service provided by the company.

And still awaiting to get the airconditioner fixed...