Sharp India — photocopier service getting lagged

Address: Ernakulam, Kerala, 682301

This is from Govt Ayurveda College, Tripunithura. We are having a Photocopier (AR 5320 D) here which was bought during around 2012. After guarantee period, AMC/CMC was being executed with your authorised dealer "M/s BEST O FINE SYSTEMS, Kadavanthra, Kochi, Kerala - 682020. (Ph: [protected]). As per the agreement, the main term was that, the service will be arranged within 24 hours after making the complaint registration.

Now the machine machine got complaint on[protected] and i made a complaint over telephone as usual and they replied that, the rectification will be done on that day itself. Now it is[protected]. But None of the service personnels attended call so far. It is so pathetic situation that the failure in providing proper service to a product manufactured by an internationally accepted brand like you.

We had already made a discussion with your dealer regarding purchase of a new photocopier on buyback scheme. But now this incident making me to rethink to the product of another brand which can assure proper after sale service. So please direct or guide your dealer to attend and fix the service calls within the time limit and now to attend our defective photocopier considering that this is a hospital in Govt Sector.