Sharp India — Refrigerator - Very poor after sales service

Address:	Chennai, Tamil Nadu, 600044
Website:	CONSUMERPLAINTS.IN

Dear sirs,

I purchased sharp fridge sj-k31s siver (Unit serial no.[protected] from s. C. Shah & co (P) ltd, chrompet, chennai 600 044 on 01.06.2013 vide inv no. Ch-1288, dt.01.06.2013 for rs.18, 806.00.In november 2015, the fridge was not working properly. On complaint, a part /element of the fridge was changed by the sharp through their franchise - mm electronics service, alandur, chennai 16. However, again on[protected], the main unit of fridge - compressor stopped working and the same was changed by sharp. But unfortunately on[protected], the fridge got fire due to internal problem. It is found that the failure of compressor and subsequent fire was due to defective service by the franchise while rectifying the defect in november 2015.

It may be noted that we chose sharp products, for its reliability and durability with lot of expectation. However, defects noted in sharp products are really shocking and unbelievable. Though generally the after sales service used to be very good, it is unfortunate that in my case it has not solved my problem.

We contacted m/s shah and co and service center for rectification of problem. However, in spite of repeated requests and follow up the fridge has not yet been replaced / the problem not rectified. Kindly note that the fire in the fridge spread over my house and it was likely to be fatal. Luckily we escaped from such a dangerous event as we were out of house at that point of time.

Therefore, it is our humble request to kindly look into the issue seriously, and replace the fridge. You may send a team to visit at our house to check the reality. The most disquieting thing is the behavior of the service centers and the dealers of sharp.Instead of properly guiding us and sorting the issue settled, they simply say that take up the issue at any level, and they refused to sort the issue.

I once again request you to kindly look into the issue and sort it out at the earliest.

K. Vijhay saai,
6a flat h, thirumalaivasan apartment,
1st main road, new colony,
Chrompet, chennai-600 044