Sharp India — Sharp TV service issue

v.arunmenon

from Valapattanam, Kerala

Address:

695014

I am having 39 inch LED TV of sharp brand purchased on June 2015.Suddenly the TV was not working. When complained at it's service centre they visited and informed tthat LED Panel need to be replaced and said it will take 10 days. Surprisingly they said it will be coming from Malaysia! I am surprised that in year 2016 a TV part is not available in INDIA and need to import. Best example of customer service for foreign brand manufactured in INDIA. I am still waiting for part.Taking a pledge not to purchase a Sharp Product in future.

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Sharp India customer support has been notified about the posted complaint.

Nov 18, 2016

Updated by v.arunmenon Service Engineer changed the LED panel 10 days back after kept pending 3 weeks. Now on 17th Nov 2016 again the same issue reported and when contacted local Sharp service centre they said if same issue then again balance LED panel also gone and need replacement and have to wait for another 7 days. What a product !!! which gives such a performance in just 2 years of purchase. Just imagine the situation after warranty period is getting over...