Sharp India — sharp washing machine es fl 55 md

Our washing machine was purchased in june 2016.
It is within warranty period. After some 6 months usage it stated giving out a rice mill like noice while washing and spinning. We informed the local service centre and the technician could not identify the problem. Gradully the noice became louder and continuous. One day after the washing was finished, the machine emanated a burnt smell. On opening the lid to take out the cloths smoke started to come out. We videographed the incident and lodged a complaint vide no: 184906 on 07/09/2017. Technician visited on 08/09/2017 and promised to resolve the problem within 2 days. He requested to share the video footage through whatsapp which i did. Nothing happened for a week. On calling the local service centre they told that a spare needed replacement but we can continue to use the machine with low load. But the machine failed to start. We informed the matter to service centre. They repeated that they were awai ting the spare. When nothing happened for another 15 days we lodged another complaint on 25/09/2017 vide: 185488. No response. The service centre keeps saying that they are waiting for the spare to arrive. Now a full month has passed since the washing machine has stopped working. Will they ever repair my machine or am i to look for another machine from a trustworthy brand?