Sharp India — warranty issue of 39 inch led with in the period of one year. complaint id-191972

Sreejith Cheruvalli

from Ottappalam, Kerala

Address:

Palakkad, Kerala, 678612

"horizontal line in the screen"
Product - sharp 39 inch led tv
Model - lc39le155m
Hsn code[protected]
Invoice no-d003199
Date of purchase - 29/09/2017
Place of purchase-das agencies, palakkad, kerala, 678001
Billing address - mr. Sethumadhavan, chemmala, house, odannur, parali, palakkad, 678612.
Contact.[protected], [protected]
Installation by-unique plus service

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Sharp India customer support has been notified about the posted complaint.

Jul 25, 2018

Updated by Sreejith Cheruvalli At the date of purchase only the original invoice provided by the dealer and when asked about the warranty card was informed that only the original bill is required for warranty claim if any.After the complaint is registered with the dealer and with the authorised service partner of sharp A service agent was visited our home had taken photographs of the tv along with regular routine service check ups and informed us that the panel has to be replaced and it will take around 15 working days and also informed that since the product is under warranty period the panel change is free of cost.Even after one month when we checked about the replacement of panel they are denying the warranty for various reasons.That made me to file a complaint here.

Sep 09, 2018

Updated by Sreejith Cheruvalli Representative of the company informed me that the product service and spares will come under full warranty Once the spares are available.But for resolving the issue a months time was the waiting time as informed but its been almost two months.Hoping for the best