[Resolved]  Sharp India — Washing Machine PCB change request pending for 6 months

Address:

Patna, Bihar, 800004

Having purchased a fully automatic washing machine by Sharp, model no. ES-Q70ED, I was satisfied with the working of the machine, but around 1.5 years into operation, the machine stopped working and upon multiple complaints the service guy visited us and took away the PCB, which he brought a replacement for after 1 complete month.

Even after replacing the pcb the machine drum rotates only in the clockwise direction, and thus doesnt clean the clothes. The service guy suggested to continue using the machine and meanwhile he would fetch the new PCB which would rectify this error. I was charged Rs.6000/- for the faulty PCB and I am still waiting for a replacement of the same.

It's been 6 months since this incidence and I am forced to use the faulty machine while I get assurances that the replacement part is coming from Kolkata, Japan and god knows where else. Now even the guy at Kolkata service centre has stopped answering the calls.