| Address: | New Delhi, Delhi, 110091 |
Dear sir/madam,
I bought sheetal tank (750 litres) on 16.12.2015 with a warranty of 10 years @ rs. 3800/- from chaurasia sanitary, east vinod nagar, delhi-110091
I called customer care and provided them warranty card, tank pictures etc as per the requirement of team. Later on received call from[protected], ms. Twinkle called and asked me to pay rs. 2325/- as replacement cost.
I told that as per warranty card, i have 10 years of warranty and as per below terms & conditions,
“after one year, 0.50 p per litre will be charged as depreciation cost along with re 1/ltr of handling charges”, you should charge rs. 1.50 per litre but as per her i need to pay rs 3.50/- per litre.
I asked her at what basis she told me this charges, she clearly said, these are the final charges to pay. I asked her to connect me to the senior. Call was transferred to mr. Kailash as per him, warranty card of 10 years is not valid and i need to pay as per the new warranty on new products. I clearly said that i am ready to pay as per the warranty card.
I was shocked to hear this on behalf of such a brand-sheetal. How can he declared my warranty card of 10 years as invalid? Both, executive ms. Twinkle and mr. Kailash are not ready to understand my point and they clearly said that we will not going to support in this.
My concern - is this the way to deal with the customer. What is the benefit of consumer in buying products from sheetal when in warranty period also, he needs to pay again the same amount.
I am really very disappointed with the behavior of dealing with me. Not expected from such a brand-sheetal.
Request you to kindly look into this and help me resolving my issue and getting it replaced at the price as per the warranty card.
Regards
Pankaj trivedi
[protected]
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