Shipping Master Office Mumbai — Re-submitting my application for New CDC

Dear sirs,
I have received the message from DG-shipping that my application SMO(M)/2022/186296, for CDC is rejected because of medical certificate upload not found in the Master Checker, but when I have checked with DG shipping approved medical clinic “Divine Medical Centre” they showed me that medical documents are uploaded and it is there in DG shipping website, now I have to re-apply again application no. SMO(M)/2022/187414, which I have to pay Rs. 700 again, why should I have to pay Rs. 700 again for just rejecting the application? why not send an email just to inform that the said medical documents are not uploaded instead rejecting?
waiting for your reply, thanks, Ellis
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