[Resolved] Shop CJ — 12 pcs Serving Set | |||||
Good Day, I am writing this mail regarding a product that I booked on 28 OCT 2016 over phone after watching a TV advertisement by SHOP CJ. The product is a 6 pc Serving set. In the advertisement, It was clearly mentioned by the model that the product can be used for "COOKING & SERVING". Whereas the product that I recieved is of low quality, the material at the base is a thin stainless steel sheet which in no case can be used for cooking at all. I made a phone complaint to SHOP CJ for returning back the product since the quality is not satisfactory and is way below average, and I got a call back in some time from shop CJ. The SHOP CJ employee stated that the product cannot be returned. I told about the misguided advertisement, he replied the product can be used for re-heating on an induction cooker and was not ready to address my complaint and disconnected the call while I was trying to explain him. I called again twice, and they did respond and kept me on hold and disconnected my call. I am sure about the advertisement, they mentioned COOKING, on the basis of which I ordered the product. The advertisement was totally MISLEADING and SHOP CJ is not ready to address my complaint. I request SHOP CJ to accept back the product and provide me refund, else the only option I will be left is to make an official complaint against SHOP CJ for the misleading advertisement. Also I am going to put an unboxing video showing the third class product quality online and spread it to create awareness amongst customers and stay away from fraud companies. Was this information helpful? | |||||
Dec 19, 2016 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Nov 16, 2016 SHOP CJ Network Customer Care's response Hi Chirag, Kindly share with us the order details so that we can check and get back to you. Thanks! Regards, ShopCJ India | |||||
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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Request you to kindly share with us the order details so that we can check and get back you.
Thanks!
Regards,
ShopCJ India