Shop CJ — Mobile phone replacement

Address:

New Delhi, Delhi

I had purchased Videocon Infinium Z30 Pace android smart phone from Shop cj online on 1 aug 2015. The day i have purchase this phone the phone s not working. 1) It s not detecting the sim card. 2) Sum times when it is detecting the sim the set is getting hot very soon and it is not possible to listen the calls. I have spoken to Shop CJ customer many times they conveyed me that u have to show to videocon service centre as they will not replace the phone until the videocon says the phone is not working and they spoke to m as if i m not a customer. I have spoken to Service centre of videocon in hari nagar he refuse to entertain the phones of videocon. Since last 15 days i m just calling customer care of videocon and no response i m getting. Please kindly help m in replacing me the set as soon as possible. DETAILS INVOICE NO[protected] ORDER NO- [protected] DATE- 1/8/15 THANKS AND REGARDS, UDIT [protected]