Shop CJ Network — Complaint Order No. [protected]

Address:

400065

I had ordered Bedsheet – Blank Pack of Double Bedsheet 5 Nos. and 3 Nos. Blanket against the Order No. [protected] on 8th October, 2016, delivered on 16th October, 2016, the product was defective and not satisfied, the same day on 16th October, 2016, I had complaint and asked to return the product and refund the money. Your customer care said they will call back within 48 hours, but they didn’t call.

After 2 days I personally called up and against complaint for return the product and refund the money back…they took my complaint and sms me that my order has been cancelled and will arranged to pick up the product for processing refund and the courier person will call back to collect the product within 5-7 days.

From the date 18th onwards everyday I receive the sms from the XPBEES courier people that to keep product ready the pick up will be attempted today.

No any Return ID given by your customer care, how can I concern with courier people. The contact no of XPBEES is[protected], not replying properly.

No proper response from the people Shop CJ and XPBEES and as per policy i have requested for refund of amount as i'm not satisfied with the product.

Request to look in to the same and help me out with refund of amount as the way they are advertising...

The service which company is providing is really pathetic... everyday my husband quarrel with me, because I insist him to take the product from Shop Cj (Star CJ). My 4-5 friends took different product from you and it was wonderful, so I had ordered. I had ordered first time and become fool.
It was a total disappointment for me in this festive season.