Shop CJ Network — Defective product sent and very bad customer service

Address:	Mumbai City, Maharashtra, 400066
Website:	Www.shopcjalive.com

I had ordered a laundry hanger wic i received in a very bad condition the packaging was very old and worn out it looked like it was very old stock kept in the warehouse since years. Wen i opened the box and started to fix it i saw it was in a defective condition. I immediatly called on the customer service for placing a return request i was told that the return pick up will be done within 2-3 business days i waited for 4 days and again called the customer care on 24th july, i was told dat the return request is already taken and the courier company will pick it up in 2-3 days. Then from 26th (Tue) i have been getting the pickup sms's but nobody is turning up for the pickup. And after 5 day today i. E. 29th wen i called d courier company (Expbees) they say dat they don't have any return pickup request and to check further information dey need the reverse pickup id wic dey want me to call d shopcj and take. After dat wen i call the shop cj centre they say that der is no such number called reverse pickup id and wen i explain the whole matter to the supervisor miss bhavi shah. Firstly being a supervisor she doesn't even knw wat customer service means, she can't even tok a customer. There unqualified and untrained people hired in the organisation. She is telling me in a very very rude manner that all this things takes time wen i asked her that how much more time is it going to take then she days we cannot tell u again again n don't make us repeat it again n again. I asked her how are uol going to give my refund bcoz i had paid cash so she says it will be transferred it to my account den i said uol haven't asked for my bank details den how will it be transferred to d account den she says u email us or sombody will call u on dat she was so much in hurry and she just wanted to get rid of the call so to finish d call she said that will make the pickup done in 2-3 days. I as a customer am really unhappy wit dis kind of service with d shopcj channel. Uol give a bad service. I would want this complaint of mine to taken very seriously and resolve it on a very high priority. Thank you.